In line with the recent approval of a 50 per cent tariff raise by the Nigerian Communications Commission (NCC) for the telecom industry, Smile Communications Nigeria has adjusted its data and voice rates accordingly.
Smile expressed support for the NCC’s move to align the charges with the prevailing market conditions, as the agency pushes to ensure the sustainability and growth of the sector while safeguarding consumer interests.
As leading telecom provider in Nigeria, Smile Communications says it recognises the challenges posed by rising operational costs and the need for investments in infrastructure and innovation to improve service delivery.
The Head of Marketing Operations, Goke Olaleye, said “the decision is a necessary step towards maintaining a resilient and forward-looking telecommunications sector.
“For us at Smile, the tariff adjustment allows us to continue delivering on our promise of seamless connectivity while investing in technologies that enhance the customer experience.”
The NCC, in a statement by the Director of Public Affairs, Reuben Muoka, had emphasised that the decision was reached after extensive consultations with stakeholders and is designed to bridge the gap between operational costs and service delivery.
The statement noted that the adjustment will support operators in providing improved network quality, enhanced customer service and broader coverage.
On its part, Smile Communications has reiterated commitment to transparency and fairness in implementing the new tariff structure. To that end, the company has also begun active engagement with subscribers to keep them well-informed of the adjustments and the corresponding service improvements.
Olaleye said the company understands the concerns of its customers and small business owners who rely heavily on its services, and “that is why we are doubling down on efforts to enhance connectivity and provide value-driven solutions.”
The NCC’s approval was the first significant tariff adjustment since 2013 and addresses the financial strains faced by operators, while ensuring that the Nigerian telecom sector continues to thrive in a competitive global market.
Smile Communications, alongside other industry players, remains dedicated to contributing to the growth of Nigeria’s digital economy by fostering innovation and supporting local vendors and suppliers.
This development underscores the importance of collaboration between regulatory authorities and industry players to achieve a balance between sustainability and consumer protection in Nigeria’s telecommunications landscape.
